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Our Policies

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Limited Warranty Shipping Policy Delivery Information Return Policy American Sourced Policy Accessibility Policy Privacy Policy

Limited Warranty

This is a limited warranty.

BredaBeds warrants all mechanical hardware — the frame, pivots, brackets and leg assembly — for a period of ten (10) years, all wood parts for a period of one (1) year, and electronics (such as light kits) for a period of ninety (90) days, to be free of defects in material or workmanship. Springs and gas pistons are wear items and are not covered. Warranty periods begin from the date of purchase.

We will repair or replace any defective parts within this period at our discretion. This does not include additional costs beyond replacement, such as shipping and labor.

  • This warranty assumes proper installation using the provided instructions.
  • This warranty does not cover damage due to improper use, abuse, neglect, misunderstanding of operation, or improper assembly.
  • This warranty applies to the original purchaser only and is non-transferable. It is valid only for the person who made the original purchase.

How to make a claim

  1. Email [email protected] with your order number, a description of the problem and photos — or call or live chat and we will take the details.
  2. We respond within two business days.
  3. If a part is defective, we ship a replacement part. The part is free; shipping and any labour are not covered (see above). We do not send technicians.

ANY IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO THE WARRANTY PERIOD STATED ABOVE FOR THE PART CONCERNED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

YOUR SOLE REMEDY UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF DEFECTIVE PARTS. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Shipping Policy

We ship to the continental United States, with free or flat-rate shipping. We do not ship to Alaska or Hawaii. Other destinations only by written quote.

We carefully package all Murphy Bed units and other items to reduce damage in transit. In the unlikely event that you do have damage, see below in our Handling Damaged Deliveries section.

Upon your order's arrival, inspect the delivery for any damage. Please note any damage on the delivery receipt if you see any. Should there be any concealed damage, you must notify us in writing within 7 calendar days of the delivery date on the carrier's proof of delivery. Email counts as writing.

Processing, production, and transit time will vary. See our estimated delivery popup for current estimated dates.

Free shipping excludes addresses the freight carrier classifies as limited-access or island delivery (Martha's Vineyard, Nantucket, the Florida Keys, etc.). If a surcharge applies, we quote it and get your approval before shipping — including in the rare event it was not collected at checkout.

Free shipping excludes custom products and products that do not ship with Murphy Bed.

Delivery Information

We offer several delivery options depending on the shipping address and cart items. To view all delivery options and their descriptions, please visit the "How does the bed arrive?" section on the Questions and Answers page. One of these methods must be selected during checkout. Consult your order or shipping confirmation emails to review the delivery method for your order.

Before Delivery

  • Ensure a responsible adult (18 or older) will be present to sign for and inspect the delivery.
  • Street width should be at least 10 feet for delivery truck access.
  • There should be no vehicle weight restrictions on the delivery road.
  • Overhead street clearance must be at least 14 feet high.

During Delivery

  • Be present or have a designated representative available over the age of 18 throughout the delivery window.
  • If you notice any visible damage, document it with photos and note it on the delivery ticket before signing.

After Delivery

  • Contact BredaBeds about any missing or damaged parts within 7 calendar days of the delivery date on the carrier's proof of delivery.
  • DO NOT unpack hardware (screws, fittings, etc.) until told to do so in the instructions.
  • If you plan to assemble the bed yourself, make sure you have all necessary tools on hand.
  • If you encounter any issues or have questions during assembly, contact BredaBeds customer service promptly.

If you purchase a mattress, BredaBlock, or any other smaller item along with a Murphy bed, rest assured that they will be packaged together on the same pallet and shipped as a single shipment.

However, if an item is purchased without a Murphy bed, it will be shipped separately. The item will typically be shipped via UPS or USPS and will arrive in a manner similar to any other package delivered by these carriers. For mattresses shipped via UPS, you will still be required to sign for the package.

Once your delivery is scheduled and confirmed, if you are not there to accept it — or the carrier cannot deliver for any of the reasons listed above — you are responsible for the carrier's redelivery fee, storage per day, and return freight if the carrier returns the shipment to us, plus our restocking fee if the order is then canceled.

Certain circumstances impede delivery such as unusual driveways, narrow or winding roads, dirt or gravel roads or other obstacles. It is the customer's responsibility to inform us of any of these at the time of placing the order so we can plan the delivery; if we are not told and the carrier cannot deliver, the charges above apply. Your communication is integral to ensuring a smooth delivery process.

Cleaning Parts

Although BredaBeds tries our best to prevent it, your product may require cleaning after delivery; this is normal. Due to the manufacturing process, the inherent nature of freight shipping, delivery process, and assembly, parts may require cleaning. This includes (but is not limited to) dust that vibrates out of holes, dust from shipping terminals, fingerprints, surface dirt, grease from hands/gloves, or dirty sofa parts. Additionally, the work area may need to be cleaned after assembly due to wood chips and/or grease. You can review our guide on cleaning at: https://bredabeds.com/cleaning

Handling Damaged Deliveries

At BredaBeds, we are committed to ensuring you receive your order in perfect condition. However, in the rare event of damage during shipping, please follow these guidelines:

  • Accept the delivery unless there is major, extensive damage. Accepting the delivery significantly reduces replacement times.
  • Document any visible damage on the delivery ticket before signing.
  • Do not begin assembly and contact us as soon as possible.
  • Take clear photos of any damaged parts.
  • Do not dispose of any parts or packaging materials. This is crucial for the claims process.
  • Contact BredaBeds within 7 calendar days of the delivery date on the carrier's proof of delivery with photos and a list of damaged parts.

We assure you that all damaged parts (as defined below) will be replaced at no cost to you, regardless of whether you accept or reject the delivery. By accepting the delivery and promptly reporting any damage, you enable us to begin the replacement process immediately, often entering production within 1-3 business days. This approach significantly reduces wait times compared to rejected deliveries, which can take 2-4 weeks to enter production.

For this process, damage means anything affecting the structure, the lift mechanism, or a finished surface that is visible once the bed is assembled. Marks on unfinished or hidden surfaces, packaging damage, minor defects and natural wood variation are not damage. Damage to anything other than the product itself — your home, floors, walls or possessions — is outside this process: damage caused by the carrier should be reported to the carrier, and we are not responsible for damage that occurs during your assembly. Replacement options are chosen at the discretion of BredaBeds. If you're unsure about the extent of the damage during delivery, please contact us immediately for guidance. Outside of business hours, we recommend accepting the delivery and documenting the damage unless it's clearly extensive.

Receiving damaged parts does not automatically qualify for a return or full refund since the cost of replacing only the damaged part(s) is normally much less than the cost of return shipping. If you decide to cancel your order after receiving an order with damage, you'll still be subjected to our return policy, however certain exceptions can be made on a case-by-case basis at the discretion of BredaBeds. All replacement parts are given a manufacturing priority to ensure the quickest possible resolution, but may take up to a week to ship once they enter production. Our goal is to have you enjoying your BredaBeds product with minimal delay.

Return Policy

We will accept returns on any of the wall beds sets we sell within a 30-day period from the time of receipt, less a 20% restocking fee. Return shipping and shipping charges are the responsibility of the customer, as well as repackaging the product in a safe and acceptable manner. Refunds apply only to the product being returned, not to any shipping or assembly charges.

Once the returned product is received by us and inspected, a credit will be issued for the amount of purchase less 20% and less the cost to repair or replace any part damaged or missing on return, which we itemise for you. Credit will be applied back to the customer in the same form of payment made during the purchase of the product (for example, a credit refund or check) within three (3) business days of receipt and inspection.

Prior to returning any product please contact us for a return authorization:

After return authorization, BredaBeds can aid in purchasing shipping and scheduling a pickup of the product.

We cannot accept returns on mattresses that have been uncompressed, as there would be no way to re-package and return the mattress. However, we accept mattresses for returns that have yet to be uncompressed.

We cannot refund upgraded shipping/delivery/assembly charges and add-on services as these costs are for services performed by third-party companies. This includes but is not limited to Professional Assembly, Room-of-choice Delivery, and Garage/Carport Delivery. We cannot compensate for disassembly or reassembly costs. When returning a product, these extra costs will not be included or calculated in the refund amount.

Receiving a product that has damage will generally not qualify for a complete return of your product. Instead, BredaBeds can offer a replacement of the damaged part at our discretion. For more details and steps to replace damaged parts, see our Handling Damaged Deliveries section.

Order Cancellation

  • Within 72 hours of the order timestamp on your confirmation email, you may change or cancel your order for a full refund.
  • At 72 hours your order is released to production, and a 20% restocking fee applies to cancellation from that point.
  • After the bed ships, return shipping charges apply as well.

Cancellation requests must be made in writing by email; the email timestamp governs.

American Sourced Policy

At BredaBeds, we take pride in being a US-based company dedicated to supporting American industry.

We make every effort to source our products and components from within the United States. Our wood paneling is sourced entirely from American suppliers, primarily in the Pacific Northwest.

While some materials, such as electronic components and the steel frame and mechanisms of our Murphy Beds, are sourced globally, we remain committed to prioritizing American-made products wherever possible.

As a leader in Murphy Bed manufacturing, our ongoing mission is to support American jobs and source high-quality materials domestically. It's our policy to always source more American-made products and components whenever possible, never less.

Accessibility Policy

BredaBeds is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1-855-466-4781 or email our team at [email protected] with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

We provide more details, accessible-friendly tools, and service for this on our Accessibility Statement page.

Privacy Policy

At BredaBeds, we respect your privacy. We do not sell your personal information. What you give us is used to fulfil your order, support you afterwards and — if you opt in — for our own marketing, and is shared only with the service providers and advertising partners described in our full Privacy Policy.

For more details, our full Privacy Policy can be found on our Privacy Policy page.