Warranty, Shipping and Returns
BredaBeds warranties all mechanical hardware for a period of ten (10) years, all wood parts on our products for a period of one (1) year to be free of material or workmanship defects and electronics (such as lights) for a period of ninety (90) days. Warranty periods begin from date of purchase. We will repair or replace at our discretion any defective parts within this period. This warranty is made assuming proper installation using the provided instructions. This warranty does not cover damage due to improper use, abuse, neglect, misunderstanding of operation or improper assembly. This warranty does not cover issues with springs or pistons. This warranty applies to the original purchaser and is non-transferable. In the unlikely event you have a warranty issue, please contact us by phone, email or using the live chat feature when available.
WE DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. WE SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. BUYER'S SOLE REMEDY SHALL BE LIMITED TO REPLACEMENT OF DAMAGED OR DEFECTIVE PARTS. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
BredaBeds provides free or flat rate shipping only to the continental United States. We can arrange shipping to other areas, please call for any requests outside of this area. We carefully package all murphy bed units and other items to reduce damage in transit. Please inspect your packages on arrival and note on the delivery receipt any observed damage. Should there be any concealed damage, you must notify us in writing within 7 days. Our processing and production time is 7 weeks from the time the order is placed until it will be ready to ship. Transit time will usually take an additional 2 to 11 days depending on the proximity from our location to yours. See 'Estimated delivery' for estimated dates.
Free shipping excludes Alaska, Hawaii, U.S. Protectorates and remote or hard to reach areas (e.g. Martha’s Vineyard). In the rare event that this additional charge was not collected in checkout, a customer service representative will contact you to approve this charge prior to shipping your order. At this time we do not ship to Alaska or Hawaii.
Free shipping excludes custom products and/or products that do not ship with Murphy Bed.
Once your delivery is schedule and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage, and manufacturer charges (Cancellation & Restocking fees). Certain circumstances impede delivery such as unusual driveways, narrow or winding roads, dirt or gravel roads or other obstacles. It is the customer’s responsibility to inform us of any of these types of problems at the time of placing the order. BredaBeds is not responsible for shipping costs on merchandise not delivered due to a shipping company’s inability to deliver to a particular location. If a shipment is returned to BredaBeds due to these type of circumstances, the customer will be responsible for shipping any incurred shipping charges.Before delivery:
- Have someone there over the age of 18 to sign for your delivery.
- Street access must be at least 10 feet wide.
- There can be no vehicle weight restrictions on the roads leading to your home.
- Overhead street clearance must be at least 14 feet high.
- Inspect the packaging and note on the delivery ticket any damage.
- Contact BredaBeds to inform us of any missing or damaged panels. Should there be any concealed damage, you must notify us in writing/email within 7 days.
We will accept returns on any of the wall beds sets we sell within a 30 day period from time of receipt, less a 20% restocking fee. Return shipping and shipping charges are the responsibility of the customer as well as repackaging the product in a safe and acceptable manner. Once the returned product is received by us and inspected for damage, a credit will be issued for the amount of purchase less 20% and less the cost of any damage, if any. Credit will be applied back to the customer in the same form of payment made during the purchase of the product (for example, a credit refund or check) within 3 business days of receipt. Prior to returning any product please contact us for a return authorization by phone at 1-855-466-4781, email at [email protected] or using the live chat feature when available. After return authorization, BredaBeds can aid in purchasing shipping and scheduling a pickup of the product.
We cannot accept returns on mattresses that have been uncompressed as there would be no way to re-package and return the mattress, however we do accept mattresses for returns that have not been uncompressed.
Orders can be cancelled within 72 hours of the original order for a full refund. Orders cancelled after 72 hours, but before the bed ships, will be charged a 20% restocking fee. Orders cancelled after the bed ships will be charged a 20% restocking fee and return shipping charges. All cancellation requests must be made in writing via email.