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Questions & Answers

 

Still can't find the answers to your questions? Feel free to contact us by phone, email or using the live chat feature when available.

 

About our beds


 
Q

What colors are available?

Finding available colors on a product page

The best way to see what colors we have to choose from is to go to the product page for the product you're interested in and look just below the product images, you'll see a series of tabs. If you click on the tab that says "Available Colors", you can see which colors are available in that product. You can then click on each thumbnail to see a larger view of that color and use your arrow keys on your keyboard to scroll to the next color.

To request color swatches, fill out our "Request Color Samples" form.

Request SwatchesRequest Swatches

You can click on the image to the left to see the location of the "Available Colors" tab on each product page.

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Q

What sizes/dimensions are your beds?

Finding sizing on a product page

Bed dimensions depend on the bed model and mattress size. The best way to see sizing information is to go to the product page for the product you're interested in and look just below the product images, you'll see a series of tabs. If you click on the tab that says "Sizing / Dimensions", you can see dimensions. Sizes are in inches and the format is: Width x Height x Depth--Protrusion from wall in open position

You can click on the image to the left to see the location of the "Sizing / Dimensions" tab on each product page.

If you have light fixtures or a ceiling fan that you're worried about hitting against the bed when opened, you can use the form on the Ceiling Clearance page to calculate the swing arc of any of our beds.

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Q

What material are your beds made out of?

We start with 3/4" thick industrial core particle board faced with a thermally fused melamine coating to provide a durable hard surface. Our industrial core is far superior to commercial core commonly found in discount stores. You can learn more about the construction of our beds by reading our blog post: BredaBeds Material Construction.

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Q

How much weight can your beds support?

The maximum weight that our beds support varies depending on bed model, but as a general rule they will support the weight on the mattress + ~250 lbs per person. For example a single can support ~300 lbs and a double and larger can support ~600 lbs total weight.

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Q

What type of mechanism do your beds use?

Our Murphy Beds come with a spring-type mechanism, which is more reliable, more adjustable and safer than the piston-type mechanism others use. The springs are designed for everyday use and are rated to lose just 5% of their tension over a 30 year period. The weight of the mattress and face panel is counterbalanced by the quantity of springs that get used on the mechanism, so the heavier mattress you have, the more springs you'll use.

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Q

What is the difference between the Urban, Metropolitan and Penthouse collections?

You can see a comparison grid between all of our collections at our Compare Product Collections page (located in the menu under: Learn More -> Compare Product Collections).

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Q

What is the difference between a horizontal and a vertical murphy bed?

Horizontal compared to vertical orientation

This refers to how the murphy bed is oriented. Click on the image to the left for a visualization of the difference. On a vertical, you would lay perpendicular to the wall and on a horizontal, you would lay parallel to the wall.

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Q

Does BredaBeds offer a California King size Murphy Bed?

BredaBeds does not offer any of our models in a California King size. We do offer (Eastern) King size beds, which you can find on our Murphy Bed category page and use the "Shop By" sidebar box to narrow your choices.

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Payment


 
Q

Error #15005 or "Payment transaction failed" received after trying to place an order

This can happen when your card issuing bank has rejected the payment. The most common reason is that you have a maximum daily spending limit or your issuing bank has placed a maximum limit for a single transaction. You can call the number on the back of your card to have your bank remove the limit and then submitting the order on our website. If you're having problems or not sure if the payment has succeeded, feel free to contact us by phone or using the live chat feature when available and we can help you with the ordering process.

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Q

What payment options do you offer? Do you offer financing?

During checkout, you have the option of using a Visa, Mastercard, American Express or Discover. You also have the option to pay with your PayPal Account and your Bank Account by selecting PayPal Express during checkout. PayPal registration is not required.

Financing is available through a service called PayPal Credit (formerly BillMeLater). To use PayPal Credit, select PayPal Credit during checkout (Step 4, Payment Information) and you will then be redirected to the PayPal Credit website where you can follow the application steps. You can learn more information about PayPal Credit at the PayPal Credit website.

All transactions are secured with 256-bit SSL encryption. You can click on the button below to verify our SSL certificate.

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Q

Can I split the total into multiple payments?

We can split payments for the purpose of using multiple credit cards. Contact us by email serviceREMOVE@bredabedsREMOVE.com and list the product you're interested in, including all custom options available, the shipping address and how you want the payment split up (quantity of payment or amounts). If you're interested in our financing option, see the previous question.

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Our policies


 
Q

What is the warranty?

BredaBeds provides an industry leading 10 year limited warranty on all mechanical parts (such as the spring mechanism, bed frame and leg support system) and a 1 year limited warranty on all wood parts. In the unlikely event that a warranty issue does arise, we can provide replacement parts in a timely manner since we are the manufacture. This warranty is made assuming proper installation using the provided instructions and does not cover labor.

For mattresses, see the individual product page for warranty information.

You can view our full warranty policy online at our Warranty, Shipping and Returns page (located at the bottom of each page on our website).

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Q

What is the return policy?

We will accept returns on any item we sell within a 30 day period from time of receipt, less a 20% restocking fee (due to the nature of our custom products) and return shipping charges.

You can view our full returns policy online at our Warranty, Shipping and Returns page (located at the bottom of each page on our website).

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Q

Can I cancel my order?

Orders can be cancelled within 72 hours of the original order for a full refund. Orders cancelled after 72 hours, but before the bed ships, will be charged a 20% restocking fee. Orders cancelled after the bed ships will be charged a 20% restocking fee and return shipping charges.

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Ordering/Shipping


 
Q

Where do I add additional order comments?

During checkout review (last page during checkout) enter your comments in the "Order comments" box. This box is directly above the "place order" button (click the image below to see a larger view).

Location of the order comments box
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Q

How do I check the status of my order?

Once an order has been placed, you can track the progress of your order through our website.

If you have created an account on our website, you can login to your account and view the current status by click the "My Orders" link on your account page.

If you have not created an account on our website, you can still check the status of your order by going to the order status page and entering your Order ID number, Billing Last Name, and then enter either your email address or your Billing ZIP Code and click "Continue".

Below you can see the possible order statuses:

Pending, Pending Payment or Payment Review:
These are used in special circumstances or when a payment is pending.
Processing:
This is the initial status that all orders are assigned. This means that we have received your order and have begun processing.
CAD/CAM Department, Production Queue or Packaging:
These are various stages of the production process. Your order may or may not have any of these statuses depending on various factors.
Complete:
The order has now been completed and shipped. You should receive an email from us with a tracking number.
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Q

How long will it take to receive my bed?

We make all beds to order here at our location in Nampa, Idaho. Our processing and production time is 2 weeks from the time the order is placed until it will be ready to ship. Transit time will usually take an additional 2 to 5 days depending on the proximity from our location to yours and the shipping method selected during checkout. See 'Estimated delivery' for estimated dates.

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Q

Do you offer "rush orders"?

No, all orders are processed "first in, first out".

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Q

How does the bed arrive?

Our products are made-to-order and arrive in about three weeks after the order has been placed (two weeks for production and an estimated one week for transit). Once the order has shipped and arrives in your city, the shipping carrier (delivery company) will call you on the number provided under "Shipping Address" to schedule a time for delivery. Our products arrive flat-packed on a pallet due to their large nature. Depending on the options selected during checkout, your bed will arrive in one of the following ways:

Curbside Delivery:

The shipping carrier will arrive with a lift-gate and pallet jack to deliver the product to a safe location out of the public right of way, such as a driveway or parking area. The pallet jack cannot navigate stairs, elevators or steep inclines. The driver will not unpack the shipment or bring it into the residence. After the product has been delivered, it is the customer's responsibility to open the pallet and carry the individual pieces into the residence and to the area where the bed will be assembled.

Garage/Carport Delivery:

The shipping carrier will schedule an appointment for delivery and arrive with a lift-gate and pallet jack to deliver the product into the customers garage or carport. The pallet jack cannot navigate stairs, elevators or steep inclines. The driver will not unpack the shipment or bring it into the residence. After the product has been delivered, it is the customer's responsibility to open the pallet and carry the individual pieces into the residence and to the area where the bed will be assembled.

White Glove Delivery:

Premium last mile delivery. White Glove Delivery includes notification/appointment, En route pre-call, two (2) person delivery team, two flights of stairs, room of choice placement, and unpacking and packaging haul-off removal upon request. White Glove is a delivery service only and does not include assembly or installation. Allow an extra 2-4 business days White Glove Delivery.

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Q

Where do you ship to?

We ship to all 50 states (inc. Alaska and Hawaii)

To Alaska and Hawaii, additional shipping charges will incur that will be calculated during checkout.

If you have any questions, feel free to contact us by phone, email or using the live chat feature when available. You can view our full shipping policy online at our Warranty, Shipping and Returns page (located at the bottom of each page on our website).

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Mattress Related


 
Q

What thickness of mattress can I use?

The maximum thickness is 11" with all of our beds.

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Q

Does BredaBeds sell mattresses?

Yes, available on our mattresses page. All our mattresses are guaranteed to work with all our Murphy Beds and are available in a variety of comfort levels and bed sizes.

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Q

Do I need a special type of mattress?

No, you can use any type of mattress, even a pillow top or memory foam as long as it does not exceed 11" thick.

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Q

Do you need a box-spring for the mattress?

No, you do not use a box spring with any of our beds.

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Assembly


 
Q

Does the bed come assembled?

No, all beds require assembly. All parts are machined on state of the art computerized equipment to assure proper alignment of parts and hardware. Our instructions are thorough and well illustrated. If you feel that you are not comfortable installing one of our products yourself, we recommend finding a local handyman in your area through one of the following resources: Thumbtack, Handy, The United Assemblers Network directory, Google, Bing, Craigslist or contact us and we may have an installer in your area that we've worked with in the past. We now offer assembly in select areas, click here to find out if assembly is available in your area.

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Q

What installation tools do I need?

Required Tools
  • Cordless drill
  • Phillips & slotted screwdrivers
  • Drill bit set
  • Socket set
  • Level
  • 1/2" wrench or adjustable pliers
  • Tape Measure
Recommended Tools
  • Stud Finder (highly recommended)
  • Magnetic bit holder
  • #2 square drive bit
  • Rubber Mallet
  • Gloves
  • Masking tape (Metropolitan Collection Murphy Beds)
  • Stubby/short Phillips screwdriver (InLine Collection Murphy Beds)
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Q

What if I feel I cannot assemble the bed myself?

You can get a good understand of the level of difficult to assemble our beds by watching the Murphy Bed Assembly Instructions. If you feel that you are not comfortable installing one of our products yourself, we recommend finding a local handyman in your area through one of the following resources: Thumbtack, Handy, The United Assemblers Network directory, Google, Bing, Craigslist or contact us and we may have an installer in your area that we've worked with in the past. We now offer assembly in select areas, click here to find out if assembly is available in your area.

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Q

Does the bed attach to the floor or the wall?

Our beds are all designed to attach to the wall and all the necessary hardware is provided.

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Q

How long does it take to assemble a bed?

This can vary widely depending on the model bed purchased and the person assembling the bed. We will be happy to email you the instructions for the model you are considering so you can review them prior to your purchase.

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Q

Do you have your instructions online?

We have spent countless hours compiling instructions for our many different models and currently do not have them online. We are happy to email them for your review prior to purchase.

In addition to paper instructions provided with the purchase of each bed model, we also provide video instructions that we do have online for our Murphy Beds. The video instructions are meant to be used as a supplement to the paper instructions, not as a replacement.

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Q

Do I need to remove my baseboard before assembly?

We provide a 4" high x 3/4" deep notch which will accommodate most baseboard situations. If yours happens to be larger than this, we provide a customization option on each product page to allow for a custom sized notch.

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Opening & Closing


 
Q

Can I leave the bedding and pillows on the bed when closing the unit?

Yes, sheets, blankets and comforters can stay on when closing as long as you tuck them in at the edges.

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Q

How easy are the beds to open and close?

All our beds open and close with minimal effort. Our Murphy Beds come with a spring-type mechanism, which is more reliable, more adjustable and safer than the piston-type mechanism others use. The springs are designed for everyday use and are rated to lose just 5% of their tension over a 30 year period. The weight of the mattress and face panel is counterbalanced by the quantity of springs that get used on the mechanism, so the heavier mattress you have, the more springs you'll use.

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Q

How does the mattress stay in place when opening and closing?

The mattress sits in a frame that contains the mattress to preventing the mattress from sliding when in use. The leg rod flips over the top of the bed and holds the mattress in place when opening and closing. We also provide a strap which can also hold the mattress in place, although we recommend against using it since the leg rod will hold the mattress in nearly all situations.

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Q

Will the bed hit against my light or ceiling fan?

Use the form on the Ceiling Clearance page to calculate the swing arc of any of our beds.

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