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Questions & Answers


Still can't find the answers to your questions? For more questions regarding our policies or how our Murphy Beds work, feel free to contact us by email, phone, or live chat.

About our beds

What colors are available?

Color selection will vary by collection, the best way to see what colors are available for the product you're interested in is from the product page. See below for where on the product page this information is.

A screenshot of a product page showing where the color options can be found

To request color swatches, fill out our Request Color Samples form.

What sizes/dimensions are your beds?

Overall cabinet sizing will depend on bed size (Twin, Twin-XL, Full, Queen, and King) and model. The best way to see those dimensions for the product you're interested in is from the product page. See below for where on the product page this information is.

A screenshot of a product page showing where the color options can be found

If you have light fixtures or a ceiling fan that you're worried about hitting against the bed when opened, you can use the form on the Ceiling Clearance Calculator page to calculate the swing arc of any of our beds.

What material are your beds made out of?

We start with a 3/4" thick industrial-core particle board faced with a thermally fused melamine coating to provide a durable hard surface. Our industrial core is far superior to the commercial-core commonly found in discount stores. You can learn more about the construction of our beds by reading our blog post: BredaBeds Material Construction.

How much weight can your beds support?

The maximum weight that our beds support varies depending on bed model, but as a general rule they will support the weight on the mattress + ~250 lbs per person. If a heavier person is anticipated to be using the bed, we recommend a mattress with a lower-density foam. The maximum mattress weight we recommend is 110 lbs.

What type of mechanism do your beds use?

Our bed products come with a spring-type Murphy Bed mechanism, which is more reliable, more adjustable, and safer than the piston-type mechanism others use. The springs are designed for everyday use and are rated to lose just 5% of their tension over a 30-year period. The weight of the mattress and face panel is counterbalanced by the number of springs that get used on the mechanism, so the heavier mattress you have, the more springs you'll use.

What is the difference between the product collections?

You can see a comparison grid between all of our collections on our Compare Product Collections page. In general, the biggest difference is the door styling and the cabinet depth. For example, the Penthouse and Studio Collection Murphy Beds come with extra deep hutches (21" deep) and wardrobe rods to support using the side hutches for hanging closes, while the other collections have a more shallow hutch (16" deep) and do not have the wardrobe rods.

What is the difference between a horizontal and a vertical Murphy Bed?

A vertical Murphy Bed next to a horizontal Murphy Bed

This refers to how the Murphy Bed is oriented. Click on the image above for a visualization of the difference. On a vertical, you would lay perpendicular to the wall, and on a horizontal, you would lay parallel to the wall. For an in-depth article, see the blog post, Vertical vs. Horizontal Murphy Beds.

Does BredaBeds offer a California King size Murphy Bed?

BredaBeds does not offer any of our models in a California King size. We do offer (Eastern) King size beds, which you can find on our King Murphy Bed category page, or use the "Shop By" sidebar box to narrow your choices.

Payment

Does BredaBeds collect sales tax?

BredaBeds collects and remits sales tax in the following states: Arizona, California, Colorado, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming.

Why did my payment fail when trying to checkout?

For a transaction to be processed, it must pass through a number of security checks imposed by your bank and our payment processor. A payment can fail for a number of reasons, but the most common reason are:

  • The billing address (especially the zip code) doesn't match what the bank has on file.
  • Your bank has set a maximum limit per transaction.
  • Your bank has a maximum daily limit.
  • The card verification code was entered incorrectly.
  • Our processor has scored the transaction as possible or likely fraudulent.
You can contact us by email, phone, or live chat and we can provide you with additional information about the failure. Alternatively, you can contact your bank who can look up the reason for the failure if it was on their part.

If you're having errors, are unsure if the payment has succeeded, suspect duplicate orders, or any other problems, please contact us and we can absolutely resolve any payment issues.

What payment options do you offer? Do you offer financing?

You can use Visa, MasterCard, American Express, Discover, and PayPal during checkout.

Financing is available during checkout through Affirm. Qualified purchases can receive 0% APR, see the previous link for details.

All transactions are kept safe using a security method known as SSL/TLS encryption.

Can I split the total into multiple payments?

PayPal offers a way to split payments, which is available during checkout. Alternatively, you can contact us by email, phone, or live chat, and we can send individual invoices divided into your desired amounts.

Our policies

What is the warranty?

BredaBeds provides an industry-leading 10-year limited warranty on all mechanical parts (such as the spring mechanism, bed frame, and leg support system) and a 1-year limited warranty on all wood parts. In the unlikely event that a warranty issue does arise, we can provide replacement parts promptly since we are the manufacturer. This warranty assumes proper installation using the instructions supplied with your product and does not cover labor.

For mattresses, see the individual product page for warranty information.

This is a summary only; you can view our complete warranty policy online at our Warranty, Shipping, and Returns page (also located at the bottom of each page on our website).

What is the return policy?

We will accept returns on any item we sell within a 30-day period from time of receipt, less a 20% restocking fee (due to the nature of our custom products), and return shipping charges.

We cannot accept returns on mattresses that have been uncompressed as there would be no way to re-package and return the mattress; however, we do accept mattresses for returns that have yet to be uncompressed.

This is a summary only; you can view our complete warranty policy online at our Warranty, Shipping, and Returns page (also located at the bottom of each page on our website).

Can I cancel my order?

Orders can be canceled within 72 hours of the original order for a full refund. Orders canceled after 72 hours but before the bed ships will be charged a 20% restocking fee. Orders canceled after the bed ships will be charged a 20% restocking fee and return shipping charges.

Ordering/Shipping

Where do I add additional order comments?

If you have any order comments, contact us after placing the order by phone, email, or live chat on our website, and we can note any additional details necessary for your order.

How do I check the status of my order?

Once an order has been placed, you'll receive an order confirmation and estimated shipping/delivery dates; however, you typically will not receive any other emails until the order ships. During this time, the best way to check your order status is to contact us by email, phone, or live chat. When contacting us, provide your order number or the email address used to place the order.

How long will it take to receive my bed?

We make all beds to order here at our location in Meridian, Idaho. Processing, production and transit time will vary. See estimated delivery for current estimated dates. Once your order has been placed, you'll receive an email with estimated shipping and delivery dates, calculated for your region and shipping method.

Do you offer "rush orders"?

No, all orders are processed "first in, first out".

How does the bed arrive?

For estimated shipping and delivery dates, see the estimated delivery map. Once the order has shipped and arrives in your city, the shipping carrier (delivery company) will call you on the number provided under "Shipping Address" to schedule a time for delivery. Our products arrive flat-packed on a pallet due to their large nature. Depending on the options selected during checkout, your bed will arrive in one of the following ways:

Curbside Delivery:

The shipping carrier will schedule an appointment for delivery and arrive with a lift-gate and pallet jack to deliver the product to a safe location out of the public street, such as a sidewalk, driveway or parking area. The pallet jack cannot navigate stairs, elevators, steep inclines and rough surfaces such as gravel. The driver will not unpack the shipment or bring it into the residence. After the product has been delivered, it is the customer's responsibility to open the pallet and carry the individual pieces into the residence and to the area where the bed will be assembled. It is also the customer's responsibility to dispose of the pallet and other packing materials.

Garage/Carport Delivery:

The shipping carrier will schedule an appointment for delivery and arrive with a lift-gate and pallet jack to deliver the product into the customers garage or carport. The pallet jack cannot navigate stairs, elevators or steep inclines. The driver will not unpack the shipment or bring it into the residence. After the product has been delivered, it is the customer's responsibility to open the pallet and carry the individual pieces into the residence and to the area where the bed will be assembled. It is also the customer's responsibility to dispose of the pallet and other packing materials.

Room-of-choice Placement:

Premium last mile delivery. Room-of-choice Placement includes notification/appointment, En route pre-call, two (2) person delivery team, one flight of stairs, room of choice placement, and unpacking and packaging haul-off removal upon request. This is a delivery service only and does not include assembly or installation. Allow an extra 2-6 business days Room-of-choice Placement. In the event the service cannot be performed for any reason, the service will be downgraded and cost difference refunded.

Professional Assembly ():

Delivery and installation includes delivery and complete professional assembly by our agent in your area. The technician will call to schedule the installation ahead of time. The order will be delivered and assembled in one convenient appointment. Delivery includes up to two flights of stairs, room of choice placement, and unpacking and packaging haul-off removal of all packing materials and shipping crate. Allow an extra 2-6 business days for delivery and installation service.

Where do you ship to?

We ship to all states within the U.S. excluding Alaska and Hawaii.

You can view our full shipping policy online at our Warranty, Shipping, and Returns page (located at the bottom of each page on our website).

How do I link a guest order to my account?

If you have created an account after placing a guest order, or was not logged into your account when placing your order, you can still link the order to your account. Login to your account and visit Assign Order and enter your order number of the order you would like to link. Note: To link your guest order, the email address on the order must match the email on the account. If the email differs, you can contact BredaBeds to have the order email changed.

Mattress Related

What thickness of mattress can I use?

Accommodates any standard U.S. mattress sizes up to 13" thick and under 110 lbs; however, we recommend keeping the thickness under 11" so the headboard can sit at an angle to minimize the gap between the wall and mattress. Additionally, the leg rod may need to be removed for mattresses between 11"-13". For this reason, we also provide a mattress strap to help hold the mattress in place. Mattresses are not included; see our Mattresses page to find a mattress from BredaBeds, or use your own.

Does BredaBeds sell mattresses?

Yes, available on our mattresses page. All our Murphy Bed mattresses are guaranteed to work with all our Murphy Beds. They're available in a variety of comfort levels and bed sizes.

Do I need a special type of mattress?

No, you can use any mattress, even a pillow top or memory foam, as long as it does not exceed 13" thick and 110 lbs. However, we recommend keeping the thickness under 11" so the headboard can sit at an angle to minimize the gap between the wall and mattress. Additionally, the leg rod may need to be removed for mattresses between 11"-13". For this reason, we also provide a mattress strap to help hold the mattress in place. Mattresses are not included; see our Mattresses page to find a mattress from BredaBeds, or use your own.

Do you need a box-spring for the mattress?

No, you do not use a box spring with any of our beds.

Assembly

Does the bed come assembled?

No, all beds require assembly. All parts are machined on state of the art computerized equipment to assure proper alignment of parts and hardware. Our instructions are thorough and well illustrated. If you feel that you are not comfortable installing one of our products yourself, we recommend finding a local handyman in your area through one of the following resources: Thumbtack, TaskRabbit, Handy, United Assemblers Network directory, Craigslist or contact us and we may have an installer in your area that we've worked with in the past. PLEASE NOTE: These are resource links only and not a recommendation or endorsement by BredaBeds as to the quality or workmanship of installers found through these websites.

We do offer assembly in select areas, to find out if we have an installer near you.

What installation tools do I need?

Required Tools
  • Cordless drill or driver
  • Phillips screwdriver
  • Drill bit set
  • Socket set
  • Level
  • Adjustable wrench
  • Tape Measure
  • Stud Finder
  • #2 and #3 Phillips bit
  • Rubber Mallet
Recommended Tools
  • Gloves
  • Ladder or step stool
  • Stubby/short Phillips screwdriver (InLine Collection Murphy Beds)

What if I feel I cannot assemble the bed myself?

You can gain a better understanding of the level of difficulty involved in assembling our beds by referring to the Murphy Bed Assembly page. If you feel that you are not comfortable installing one of our products yourself, we recommend finding a local handyman in your area through one of the following resources: Thumbtack, TaskRabbit, Handy, United Assemblers Network directory, Craigslist or contact us and we may have an installer in your area that we've worked with in the past. PLEASE NOTE: These are resource links only and not a recommendation or endorsement by BredaBeds as to the quality or workmanship of installers found through these websites.

We do offer assembly in select areas, to find out if we have an installer near you.

Does the bed attach to the floor or the wall?

Our beds are all designed to attach to the wall, and all the necessary hardware is provided.

How long does it take to assemble a bed?

This can vary widely depending on the model bed purchased and the person assembling the bed. We would be happy to email you the instructions for the model you are considering so you can review them before your purchase.

Do you have your instructions online?

We have spent countless hours compiling instructions for our many different models and currently do not have them online. We are happy to email them for your review before purchase.

In addition to paper instructions provided with the purchase of each bed model, we also provide a general resource online at the Murphy Bed Assembly page. Video instructions provided by BredaBeds are meant to be used as a supplement to the paper instructions, not as a replacement.

Do I need to remove my baseboard before assembly?

No, we provide a number of different notch sizes on each product page, which you can select when configuring your bed model.

Opening & Closing

Can I leave the bedding and pillows on the bed when closing the unit?

Yes, sheets, blankets, and comforters can stay on when closing if you tuck them in at the edges. Pillows should be placed outside the Bed Cabinet when folding up the Murphy Bed or under the bedding midway on the mattress to keep the pillows away from the headboard panel.

How easy are the beds to open and close?

Our Murphy Beds open and close with minimal effort; they come with a spring-type mechanism, which is more reliable, more adjustable, and safer than the piston-type mechanism others use. The springs are designed for everyday use and are rated to lose just 5% of their tension over a 30-year period. The weight of the mattress and face panel is counterbalanced by the number of springs that get used on the mechanism, so the heavier mattress you have, the more springs you'll use.

How does the mattress stay in place when opening and closing?

The mattress sits in a frame that contains the mattress to prevent the mattress from sliding when in use. The leg rod flips over the top of the bed and holds the mattress in place when opening and closing. We also provide a strap that can hold the mattress in place. However, we recommend against using it since the leg rod will hold the mattress in nearly all situations.

Will the bed hit against my light or ceiling fan?

Use the form on the Ceiling Clearance page to calculate the swing arc of any of our beds.